Is That Phone Call From Your Bank or a Scammer? Here's How to Tell.
Scammers can be convincing, even making it look like they're calling from your bank. Here's what you need to know to protect yourself:
Your Bank Will Not Ask for Personal Information: BNC National Bank (and most legitimate banks) will never call and ask for sensitive details they already have. This includes your:
- Account number
- Social security number
- Login passwords or codes
- Debit card number, PIN, or expiration date
- Any other personal information
- Don't Trust Caller ID: Scammers use "phone number spoofing" to make their calls appear to come from official numbers, including your bank's customer service.
- When in Doubt, Hang Up: If you're suspicious, end the call and contact your bank directly using a number you know is legitimate (e.g., from their official website or the back of your card).
Have You Spotted a Scam?
Your report can help stop scammers. If you receive a suspicious call or text, contact your bank and provide as much detail as possible, including:
- Date and time of the call/text
- The name and department the scammer used
- What they asked you to do, pay, or share
- The exact number displayed on your caller ID
If you believe you've fallen victim to a scam, take immediate action by following these steps: What To Do if You Were Scammed.